POSITION SUMMARY

Swenson Granite Works, a division of Polycor, has an immediate opening for a Customer Support Associate. 

Since 1883, Swenson Granite Works (a Polycor company), has focused on helping people ‘fall in love with natural stone’.  We operate 10 retail stores and multiple quarries in New England and are growing. We quarry, fabricate, and sell a variety of natural stone hardscaping and outdoor living products. Although part of a larger family of companies, we pride ourselves on providing our employees and customers with a personal touch and the integrity of a hometown business. If you enjoy working hard, in a fast-paced environment, apply now!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Unlike a Sales Associate, the CSA is focused on helping and educating customers, not persuading them to buy a product or service. The CSA provides sound advice to customers on the selection, site preparation, and use of natural stone products. He/she assists customers in person, over the phone, or by e-mail. This person is a credible representative of Swenson Granite Works. This position reports to the Store Manager.  Other responsibilities include but are not limited to:

• Explaining our product and service offerings–strong customer service
• Quoting prices and credit terms; prepare sales orders
• Passionate about educating customers
• Focused on providing the right product, in the right quantity, at the right time
• Saturday work (typically half-days)
• Informs local businesses about Swenson’s dealer discounts

Qualifications

• Great communication abilities, including written and verbal
• Amazing customer service skills (love our customers)
• Patience and professionalism; able to work in a team setting
• Intermediate computer skills, including use of a point-of-sale system and Microsoft Office products
• Knowledge of natural stone hardscaping and outdoor living products is a plus, but we are willing to train the right candidate
• Applicants must be able to pass a pre-employment physical, including a drug screen
• Ability to work in a variety of weather conditions

BENEFITS:

• 401(k) and Roth 401(k)
• 401(k) company match
• Health/Dental/Vision insurance
• Flexible Spending Account (medical/dependent)
• Life/Disability/AD&D Insurance
• Employee Assistance Program
• Paid Time off (Vacation/Holidays)

NOTE

Any experience deemed equivalent will be considered. Please note that Polycor Inc. is an equal opportunity employer, and all inquiries will be handled confidentially. We will communicate only with the candidates who will be selected.

 ABOUT SWENSON GRANITE WORKS – A POLYCOR INC. COMPANY

Polycor Inc. is the world’s leading natural stone quarrier and its core mission is to make people fall in love with natural stone. Their world-class reputation comes from a great legacy of stone work on historical landmarks, institutional, commercial and residential projects. Founded in Québec City (Canada) in 1987, the company now employs nearly 1,300 people and owns over 50 quarries and 20 manufacturing plants across North America and Europe.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Polycor Stone Corporation and its subsidiaries (collectively, “Polycor”). This Equal Employment Opportunity Policy applies to all other policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment. This Policy applies to all persons at Polycor, including all directors, executives, managers and other employees of Polycor as well as individuals in an employment-type relationship with Polycor. All persons involved in Polycor’s operations are prohibited from engaging in discriminatory conduct. Appropriate disciplinary action may be taken against any employee violating this policy.

Employment is based upon personal capabilities and qualifications without discrimination because of race, creed, color, religion, sex, pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information, citizenship status, or any other basis protected by federal, state, or local laws. All such discrimination is unlawful and violates our policy. Furthermore, regardless of whether sexual orientation or gender identity (transgender status) are legally protected statuses or not, Polycor does not tolerate discrimination on the basis of a person’s sexual orientation or gender identity (transgender status).

Polycor will take appropriate steps to provide reasonable accommodation, upon request, to qualified individuals with disabilities so long as doing so does not cause an undue hardship. The company will also provide reasonable accommodation, upon request, to an employee’s religious beliefs so long as doing so does not constitute an undue hardship. If you need accommodation, please provide a written description of your situation and your needs to Human Resources at ssc@polycor.com and someone will contact you to discuss your request.